Insights

ServiceNow & AI, explained plainly.

What's actually changing on the platform, what it means for your instance, and what to do about it — no vendor hype, no filler.

ServiceNow · Knowledge 2026

EmployeeWorks and Employee Slate, explained — and why not everyone should switch yet

Otto, Employee Slate, and the biggest architectural shift to ServiceNow's employee experience since 2016 — what it is, what's actually different under the hood, and how to tell if your org is ready.

11 Jul 2026 · 4 min read